When you work with us, you have the guarantee that we will protect your interests while ensuring that the final product meets your expectations. Our support is provided through a number of channels giving clients a complete customer experience.
Warranty
We offer a warranty as part of every project.
This warranty covers any bugs and technical issues. It does not cover design or layout changes, extra features, updates and any amendments outside the initial project brief.
We can quote on any changes outside of the warranty period.
Support Portal
All our Clients have access to the online Support Portal. Here you will find information and tutorials on how to manage your website. This is updated weekly.
Glossary
Content Management System (CMS)
A Content Management System is a system that is used to manage the content of a website. It is a user-friendly, non-technical software tool that allows you to create and edit content, therefore, you have greater control of your website. As your business grows or changes, you can change your website to suit.
If you purchase a Content Management System, as part of the package, we provide a tutorial to show you and your staff how to create, edit or update content on your site.
HTML
Stands for Hypertext Markup Language. It’s the primary language used to write web pages. HTML is primarily intended as a way to provide content on websites (with CSS handling the layout and stylistic options), though it can also be used to determine how that content is displayed.
Mobile Responsive
A mobile responsive website automatically changes to fit the device you are reading it on. This allows for easier reading and navigation.
Web Hosting
Web Hosting is a service that houses, services and maintains the files that make up a website. This is what allows your website to be accessible to the public, on the internet.
Your website information needs to be stored somewhere in a secure and controlled environment to ensure that it remains accessible as much as possible.
WYSIWYG Editor
A WYSIWYG (What You See Is What You Get) Editor is a tool where you primarily work with the layout and design of the page.
It is a system where content onscreen during editing appears in a form closely relating to its appearance when printed or displayed as a finished product.
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Domain Name
A domain name is your own personal online address. Every website has a distinct domain name which differentiates it from other sites. It is good to have a domain name that either reflects, or closely reflects, your business name or type of business as this will make it easier for people to remember.
Once you register a domain name, it’s yours for the period that you have registered it. Once it is due for renewal, you must renew it in order to stop anyone else from registering it. A domain name can sometimes be confused with a Uniform Resource Locator (URL).
Search Engine Optimisation (SEO)
Search Engine Optimisation (SEO) is the use of strategies and techniques to increase the amount of visitors to your website by gaining a higher ranking in search engines such as Google.
When people search for something, they use specific keywords and phrases related to what they are looking for. Quite often, people don’t bother clicking past the first page of searches. It is important that your business is search engine friendly so it gains a higher ranking to appear on the first page.
The techniques used make your website search engine friendly include the use of specific keywords and links which are favoured by Google.